Privacy policies and legal terms of use

Kotolena Pharmaceuticals and Cosmetics Inc. (“Kotolena”) is committed to preserving and respecting your rights to privacy. We understand that some of the personal information you are supplying us with is of a sensitive nature, and we are therefore determined to protect your personal information to the greatest extent possible. Review the following information to make sure that all the submitted data to us will be treated with respect and kept secure.

By using, you are indicating your consent to the collection and use of your personal information by Kotolena, but only within the context of this Privacy Policy. You may change your mind at any time, and revoke your consent, so long as you have given us reasonable notice, which will vary depending on why the personal information was collected.

This Privacy Policy shall cover the collection and use of personal information by Kotolena.

Purpose of Collection

You need not supply us with your personal information merely to browse our webpage. However, Kotolena will ask you to provide your personal information for the following activities:

1) To process the sale of products to you;
2) To identify your preferences, so we can best meet your needs and anticipate your requests;
3) To store the products you like in a “Wish List” or in your Shopping Cart;
3) To respond to your inquiries. It is important for us to hear your feedback, and maintain a good relationship;
4) To update you on the latest news, new arrivals, events and promotional materials, and to send requested materials, and to share our MDs advices;

The information we collect from you will not be used without your consent for any other purposes.

To withdraw submitted to us information, please either delete your profile or send your request to


Type of Information Collected

We will only collect personal information to the extent necessary for the purpose of the collection. Therefore, the information we collect will vary depending on how you are using the webpage, but may include some of the following:

1) First and Last Name
2) Phone Number
3) Shipping and Billing Addresses
4) Telephone Number
5) Product Preferences
6) Order history
7) E-mail address
8) Company name

Such personal information may be collected while:

  • registering on our site
  • purchasing products from our site
  • returning or exchanging products
  • filling out a special order, alteration or repair request or instructing us to mail product to another location
  • filling out any in-store promotional surveys or contests

IMPORTANT: Kotolena is NOT COLLECTING ANY information related to Credit Card Information. To process the online payments we are using secured, SSL encrypted sessions hosted by and on the web platform of our payment operator – PayPal or Stripe.


We will not sell, rent or disclose to outside parties the collected information except as described herein. Further, we will only use your information in connection with the above-mentioned purposes. We will not use the information for any other reasons without your consent.

We may share your information with our administrative service providers with whom we are affiliated so as to better serve you. Further, we may share your information where so required by law, specifically in response to a demand from government authorities where such demand meets the legal requirements.

In addition, in order to protect you and Kotolena from fraudulent transactions, we may provide your online shopping related information to a reputable outside organization to perform address verification. This address verification is intended to ensure that the “bill to” address that you provide matches your credit card address. The outside organization does not store any personal information that we provide from shopping transactions.

We understand that we are responsible for the personal information that you are entrusting with us. As such, when we are in possession of your information, we use the latest and highest regarded security tools to ensure its protection. Your personal information will be password-protected so that only you will have access. It should be noted that while we will do our utmost to protect your information, no security procedure is currently 100% effective. Should any breach of your personal information occur, we will inform you as soon as possible.


Changes to the Privacy Policy

We reserve the right to change our privacy policy at any time.  Accordingly we recommend that you check this page periodically in order to review our current policies.


Online Purchases

We accept Visa, Master Card, American Express and PayPal. Order data is encrypted so all credit card information is safe and secure.

We do not store your credit card details.

If you would like to change anything in your order, please email to as soon as you can after placing the order. If we’re able to catch the shipment before it is sent out we’re glad to facilitate the change.


Return Policy

If you’re ever unsatisfied with any product please e-mail to and we’ll do everything we can to make it right.

We are confident that you’ll love our products and we stand behind them. If you’re not completely satisfied, we’re proud to offer a 100% guarantee on all of our products (less shipping and handling charges, restocking fee). If you’re not satisfied for any reason please e-mail to You can also call as at 416-800-2136, although email contact is more preferred for returns. For a refund, you will be asked to return the products back to us. Once we get the product back we will issue a refund in your name.
We STRONGLY RECOMMEND that when you return your product via a Postal Carrier, that you receive a tracking number and a receipt from your postal carrier. Please clearly and visibly write the RMA (Return Merchandise Authorization) number on the package that you have received from us. Returns without RMA number would not be accepted.
We charge a restocking fee of 20% on all returns.

Note: Packages without an RMA number will NOT be accepted or issued a refund. After the fulfillment center has received the package with a valid RMA number, and the order is processed within 3-5 business days, a refund will be issued. All shipping and handling charges are non refundable. It does take some time for your bank to post the refund to your account. Please allow 10 business days for your refund to appear on your bank statement.


Mailing List

You may join our mailing lists upon the registration process, or at your Personal user page, or directly at the News page. When you submit your email address to use we assume that you want to be contacted regarding news, advises, promotions and offers at If you at any time decide that you don’t want to receive any future mailings, simply email to or press unsubscribe in any previously received email.



We may also collect certain non-personally identifiable information from you when you visit our website, such as the type of browser you are using (i.e.: Netscape, Explorer, Chtome or other), the type of operating system (i.e.: Windows or MAC), the domain name of your Internet service provider and your entire query (if any) that was entered into a search engine which led you to the current site and any other “click stream” data. This information is stored in our log files. We use the non-personally identifiable information that we collect to rate and improve the design and content of our website and to enable us to personalize your experience. We may also use this information in the aggregate to analyze how our site is used, as well as to offer you products, services and promotions.



Cookies are record keeping files that are stored on your computer when you access a webpage. No personal information is contained on the cookie, but rather statistical information such as which webpage you have accessed, when and how many times. You can instruct your computer to inform you whenever a cookie is being sent, or you can disallow cookies through you web browser. If you do choose to disallow cookies, some features of this webpage may not function, or your ability to choose some of the options may be limited.


Children under 13

Given our concern for the privacy of children, it is our policy not to collect personal information from children under the age of 13.


Website Legal Terms of Use

Limitation of Liability

Kotolena, its affiliates and related companies take no responsibility for the accuracy or validity of any claims or statements contained in the information or related graphics of this site. Further, we make no representations whatsoever about the suitability of any of the information contained in the information or graphics on this site for any purpose. All such information and related graphics are provided without warranty of any kind. Kotolena makes no representations whatsoever about any other Web site which you may access through this site. When you access a Web site, you understand and acknowledge that it is independent from both and Kotolena, and that we has no control over the content on any such Web site. In addition, a link to a Web site does not mean that Kotolena endorses or accepts any responsibility for the content, or the use, of such Web site. It is your responsibility to take precautions to ensure that whatever you select for your use by you is free of such items such as viruses, worms, trojan horses, and other items of a destructive nature.



Use of the Site

While visiting the site, you may not: post, upload, publish, reproduce, transmit, or otherwise distribute information or other material: (a) constituting or encouraging conduct that would constitute a criminal offense or give rise to civil liability; (b) which is protected by copyright, or other intellectual property right, or derivative works with respect thereto, without obtaining permission of the copyright owner or rightholder; (c) otherwise use this site in a manner which is contrary to law, including the posting or transmitting of any information or software which contains a virus, cancelbot, trojan horse, worm or other harmful or disruptive component.



All materials published or otherwise accessible through this site including, but not limited to, news articles, text, photographs, images, illustrations, audio clips, video clips, software, and other materials (the “Content”) are protected by copyright, and are owned or controlled by Kotolena and any others which may own copyright or the party credited as the provider of the Content. All visitors shall abide by all additional copyright notices, information, and restrictions contained in the Content. All visitors shall abide by all additional copyright notices, information, and restrictions contained in any content accessed through this site.

In accordance with the Digital Millennium Copyright Act (“DMCA”), the text of which may be found on the United States Copyright Office website located at, Kotolena will respond expeditiously to notices of alleged copyright infringement that are duly reported to its Designated Copyright Agent identified in the notice below. If you believe your content has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide Kotolena’s Copyright Agent the following information:

  • Identify the copyrighted work that you claim has been infringed, or-if multiple works are covered by this Notice-you may provide a representative list of the copyrighted works that you claim have been infringed.
  • Identify the material or link you claim is infringing and provide a description of where the infringing work is located on the Website.
  • Provide your mailing address, telephone number and, if available, email address.
  • Include both of the following statements in the body of the Notice:
  • I hereby state that I have a good-faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., fair use).
  • I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.
  • Provide your full legal name and your electronic or physical signature.

Deliver this Notice, with all items completed, to Kotolena:

While Kotolena considers all such notices seriously, you may be liable for damages (including costs and attorneys’ fees) if you materially misrepresent that content or activity is infringing. If you are uncertain whether material infringes your copyrights (including whether use of copyrighted material may constitute fair use) you may wish to seek the advice of an attorney.


Medical Information

The Content of, including but not limited to text, graphics, images, information obtained from third parties, software, and other material contained on the Website are for informational purposes only. The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website.



The trademarks, logos, and service marks, including but not limited to, “Kotolena”, “Kotoneocin”, “Helen Kot” and other names, logos, and icons identifying the products and services (collectively the “trademarks”) displayed on the site, are registered and unregistered trademarks of Kotolena Pharmaceuticals and Cosmetics Inc. and others. Nothing contained on the site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the site without the written permission of Kotolena or such third party that may own the trademarks displayed on the Site. Your misuse of the trademarks displayed on the site, or any other content on the site, except as provided in these Legal Terms of Use, is strictly prohibited. You are also advised that Kotolena will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.


Confidential Information

You authorize Kotolena to collect from any party and to retain all relevant information relating to your use of this site, and you hereby authorize any party to provide us with such information. You understand and agree that unless you notify Kotolena to the contrary by e-mailing us, or writing to us using the address provided above you further authorize Kotolena to disclose, on a confidential basis, to any necessary parties with whom Kotolena has business relations all necessary information relating to your dealings with us and this site.



If you are dissatisfied with the Kotolena site or with any terms, conditions, rules, policies, guidelines, or practices of Kotolena in operating this site, your sole and exclusive remedy is to discontinue using this site.



You agree to defend, indemnify, and hold Kotolena and its affiliates and related companies harmless from any and all liabilities, costs, and expenses, including reasonable attorneys’ fees, related to the violation of this Agreement by you or users of your account, or in connection with the use of this site or the placement or transmission of any information or other materials on this site by you or users of your account.



This Agreement, including any and all documents referenced herein, constitutes the entire agreement between Kotolena and you pertaining to the subject matter hereof. Kotolena’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provisions or right. If any of the provisions contained in this Agreement be determined to be void, invalid, or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions contained herein. This Agreement shall be governed by and construed in accordance with the laws of the province of Ontario and the federal laws of Canada applicable therein. The parties have requested that this Agreement and all documents relating thereto be drawn up in English. Les parties ont demandé que cette convention ainsi que tous les documents qui s’y rattachent soient rédigés en anglais.

Kotolena has no obligation to monitor this site. However, you agree that Kotolena has the right to monitor this site electronically from time to time and to disclose any information as necessary to satisfy any law, regulation, or other government request, to operate this site properly, or to protect itself or its subscribers. Kotolena reserves the right to refuse to post or to remove any information or materials, in whole or in part, that, in its sole discretion, are unacceptable, undesirable, or in violation of this Agreement.